Return Policies

Last updated August 27th, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or for a full refund lesser an appropriate restocking fee. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return the following address:

MSYM Investments LLC
Attn: Returns
RMA #
1601 SE Federal Hwy
Stuart, FL 34994


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If you use the prepaid shipping label, the label cost will be deducted from your return to cover shipping charges, you may inquire with customer support as to the exact cost for your package size & weight.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Please Note the greater of 20% or $25 restocking fee will be charged for all returns.


Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:


+1-800-791-8324

[email protected]